A ticketing system is the most common medium of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the most effective way to fix an issue that requires a certain period of time to investigate or that needs to be escalated to a system administrator. Thus, all comments added by either party will be kept in one place in the event that somebody else needs to work on the problem in question and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, so you will need to log in and out of no less than two accounts in order to do a particular task or to touch base with the hosting company’s customer service team. In case you’d like to administer a number of domains and each one is hosted in its very own account, you will need to use even more accounts simultaneously. It can also take a considerable length of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing your files or configuring different account settings. The ticketing system is being strictly monitored 24x7x365 by our tech support team representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to get assistance. Unlike some hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request information relating to any technical or billing problem. Furthermore, you can see a number of educational articles, which will help you solve the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything from one single location, which is why we have integrated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will permit you to manage the communication with our client service team along with your semi-dedicated server account, which goes to say that you won’t have to memorize additional logon credentials for some other system. You will be able to open a new ticket or to check the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the files hosted in your semi-dedicated account. Additionally, you can search through older tickets using a clever search box or check relevant FAQ articles, which include solutions to commonly met challenges. The inbuilt ticketing system is monitored 24-7-365 with the maximum ticket response time being just sixty minutes, so there will always be someone to assist you.