A live chat is one of the many ways of communication offered by some web hosting providers as a part of their support services. Depending on the supplier, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker than a support ticket and it makes it much more unlikely to misunderstand or misspell something in comparison to a telephone call with an agent. What's more, when the issue that you experience needs some time to be examined and resolved, you are able to do something different at the same time rather than just waiting, like you would have to do when you call. You can also take advantage of a live chat assistance service absolutely free as long as you have web accessibility even if your hosting provider is located in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

As part of the support services that we supply for our shared hosting, you'll find live chat support that is online twenty-four seven, even on holidays. You are able to contact us no matter if you already have an account or not, because we will assist you with all kinds of things, ranging from supplying you with basic information about our services in case you are not our customer yet and you're thinking about purchasing one of the plans, to assisting you with setting up an email account in an e-mail client. Part of the issues are more technical and time-consuming, and you will have to employ the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with all of our Linux semi-dedicated hosting services, you will be able to get the the right answers for any questions you have or get numerous troubles resolved rapidly. The chat service is accessible every single day, thus you will be able to speak with a representative even on weekends and holidays. In case you're unsure which package would be better for your sites or if our innovative cloud hosting platform covers some system requirements, you can come on the live chat before buying anything. If you're a present customer, you are able to receive more information about account settings, billing issues and a number of common tech issues you may encounter, for example when you cannot set up an email account in a client on your personal computer. Our live chat can save you lots of time regardless where you are or when you contact us.