If you’ve ever got any queries with regards to your web hosting package or if you encounter a problem with your websites, you’ll have to touch base with the respective hosting company’s technical support team. It may not make any difference how soon they’ll respond when you've got an inquiry of a general nature, but a problem like an unsuccessful software application update, for example, may lead to your website becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be down. In case you offer goods or services online, any downtime will affect your site adversely and you may lose current or potential customers. Many hosting providers, predominantly resellers, answer support tickets and e-mails within twenty four hours, but in the Internet sphere this is way too long, as customers will hardly ever go back to a site that is not working properly over long time intervals.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting offer a 1-hour reply guarantee, which suggests that no matter what enquiry or difficulty you might have, we’ll always be there to lend a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our client service staff members will be at your disposal 24/7, even on weekends and holidays, which means that you will obtain swift help whenever you need it. We realize just how costly time can be, so by the time we respond to your ticket or email, we will have examined the issue and, in case we haven’t found a solution, we will provide you with more details on what you need to do on your end, if the case requires this. With our support services, you can be sure that there will be someone to lend you a helping hand straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service staff representatives are available all the time and they will respond to any trouble ticket that you open via your web hosting Control Panel within less than 60 minutes. The response time is guaranteed regardless of whether you’ve got a general inquiry associated with your semi-dedicated server or you chance upon some predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to deal with any general, technical or billing issue. If you contact us about anything that’s within our capabilities, we will solve it before we answer, which suggests that you won’t have to wait around for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we will give you the needed info – what workable solutions to try, what actions to take, etc.