There're lots of shared hosting companies on the market, still the majority of them are resellers that have minimal resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you will get via this particular channel of communication varies depending on the supplier - a few of them offer experienced phone support, others offer common and customer support only as some matters are more time-consuming and it is faster and easier to be resolved via a trouble ticket, especially when the issue has to be escalated. Nonetheless, it is good to know that you can always contact your hosting provider because there're many small-scale problems which can be resolved efficiently and in a very timely manner through a telephone call, not mentioning that you're able to get additional info for the services before you become a client.

Phone Support in Shared Hosting

All of our shared hosting plans offer telephone support fourteen hrs a day even on public holidays, which means that if you do not have an account yet, you can call and learn more about our services or whether we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you can call the telephone number that is nearer to you. In case you are a current customer, we can help you in a timely manner with all of the general and billing matters and with numerous tech issues to save you time and efforts - we acknowledge the fact that often it is quicker to consult with a live person and get things done instantly. Certainly, some issues simply cannot be resolved on the telephone, so in such a case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always someone to help you if you have any queries about the semi-dedicated server packages that we provide. Whether you want to find out more about the plans, you have a billing issue or some general problem, you can give us a call. Though some more complicated problems could need a ticket in order to give some time to our technical support team to investigate, we can help you with many technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we have an international number where you'll be able to contact us.