Being able to communicate with your shared hosting provider any time you have any questions or encounter any problems is quite important and how quickly they will answer and take action could be crucial, particularly if your site is business-oriented, as longer downtime often means losing potential clients. The support solutions are, in addition a way to recognize actual providers from resellers. The second typically respond only to emails or support tickets and you will have to wait for a day or more so as to get an answer. When the trouble involves several replies, you could end up losing a few days so as to have a simple problem fixed. Using an authentic and trustworthy website hosting supplier, you should be in a position to get in touch with the support at any time and receive a prompt response whatever the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance promptly, so our shared hosting services include 24/7 technical support plus various ways of communication. If you do not have an account yet, you can call us or come on our live chat and chat with a live representative, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up purchasing a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it requires further investigation. Unlike the vast majority of suppliers on the market, we reply to all the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting services that we offer feature 24/7 customer and tech support, which means that no matter what issue you experience, you will be able to get in touch with us and we'll assist you without delay. The guaranteed reply time for any e-mail or ticket that you open via your Hepsia website hosting Control Panel is only one hour; the actual reply time hardly ever exceeds 20 min. Furthermore, we offer telephone support with several local numbers globally and a live chat, so you are able to contact us and receive additional info about our services even if you do not have an account yet. We are able to help you with any question or a problem you have - payment methods, package specifications, e-mail setup, website hosting account settings, etc. If you employ our services, you will never experience a scenario where you should wait for a couple of days to get an issue resolved like you will have to do with a number of other companies.

24/7 Customer Support in VPS Hosting

Every virtual private server plan that we provide includes 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different means of communication - telephone support with several local numbers worldwide, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it'll be easier to monitor what is going on. The maximum warranted reply time for all the emails and tickets is sixty minutes, yet it hardly ever takes that long to get support. When you obtain the Managed Services upgrade that we provide, our admins will also assist you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server plans that we offer feature 24/7 support through numerous means of communication and with a one-hour maximum answer time warranty. In case you want to find out more about the packages or you have some general or billing questions, you're able to call one of the local numbers that we have internationally or you can use our live chat service and talk with a live agent. For entirely technical problems that need assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail, since all these channels are more appropriate to monitor a particular issue. The response time for them rarely exceeds 30 minutes, which means that you can forget all about having to wait for a whole day in order to receive support. The support service is available for any kind of server-related matters, as well as the pre-installed software. When you'd like to receive support for third-party applications, you may consider ordering the Managed Services upgrade that we provide for all of the packages.