Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Guarantee

  • Our group of professionals will do their best to reply to your help demands within about 1 hour. If, however, the issue you have encountered demands the help of the Admin =Dept,= we’ll forward the ticket to the technician on shift and will submit a comment to tell you.

  • Top quality support service
  • Expert Client Assistance Service

  • We’ll be working for you 24x7x365 to give you assistance and client support and also to help you with any difficulty that you might come across whilst maintaining your virtual server. We will support all installed in advance programs, plus your OS, server admin panel (with respect to the VPS type) and the Site Control Panel made solely by our developers.

  • Intuitive help center
  • An Informative Help Zone

  • A complete and frequently updated article base is built into our custom–built Site Control Panel. It provides quick tips about how to conduct all the basic web site control tasks. The Help area provides thorough how to article tutorials and step–by–step video training. You can gain access to the Help zone by clicking on the Help or Video buttons in the right side of each Control Panel section.